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‎06-23-2022 04:07 AM

HP Recommended
Product: HP EliteBook 840 G5 Base Model Notebook PC
Operating System: Microsoft Windows 11

I just bought this; https://www.scandinavianphoto.no/samsung/x5-external-ssd-1tb-1tb and it does not register when I connect it.  In this thread, someone asks about another laptop, and the expert answers that his computer (the 840 G5) does have Thunderbolt 3 support.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎06-28-2022 10:13 AM

HP Recommended

I found a solution! If one presses the power button for more than 30 seconds all the drivers seem to install and things seem to fix themselves.

View solution in original post

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4 REPLIES 4

‎06-23-2022 01:47 PM

HP Recommended

@DogBrain 

 

I know the specs of my machine (also an HP 840 G5)  only says it has Thunderbolt™ port, I believe that is Thunderbolt™ 3 because it is compatible with Thunderbolt™ 3 docks.

 

Regards.

BH
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2 people found this reply helpful
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‎06-24-2022 04:53 AM

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Thanks for the reply! Does that mean I need a docking device to connect a Thunderbolt 3 device to my laptop?

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‎06-24-2022 05:41 AM

HP Recommended

One thing to mention is that I bought a Samsung X5 SSD (https://www.scandinavianphoto.no/samsung/x5-external-ssd-1tb-1tb) with a Thunderbolt 3 connection. The disk is visible when connected, but I can not get any contact with it.

 

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‎06-28-2022 10:13 AM

HP Recommended

I found a solution! If one presses the power button for more than 30 seconds all the drivers seem to install and things seem to fix themselves.

Was this reply helpful? Yes No
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