I was cheated by the Sales person from HP Store at Nehru Place.

[srikanth_kommu]

I bought two laptops, model 1147AU in March 2024 and model 3101AU in September 2023, from different locations. Unfortunately, I feel I was misled during the purchase of the 1147AU model. The salesperson at Computer Land in Nehru Place, Delhi, assured me that it was the latest version, focusing solely on its 1TB storage capacity while neglecting to mention that the processor was four years older. Despite offering the same discounts, now that a better laptop is available for the same price, they are refusing to exchange it. I believe HP should take responsibility for this situation and provide me with the faster laptop at no additional cost.

[Sneha_01]

Hi @srikanth_kommu,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I am sorry for the inconvenience caused to you. Could you please check with the reseller? They can help you with the replacement.

If not,I recommend reaching out to our phone support for further assistance.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Take care and have a good day.

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Rachel571 

HP Support