I was doing backup and this happened

[AshutoshEDM]

 

I was doing just a normal backup to my external HDD I bought it yesterday from Flipkart. The problem is it crashed all of a sudden and I think my laptop is dead. I tried to boot it and run System Diagnostics and also run some tests. So, I wanna know that is there any chance that my laptop will boot up and I can backup my important data? Please help me! I don't want to lose my data and I don't have any other backup! Can I backup it?   Here's the screenshot:

[The_Fossette]

@AshutoshEDM

I reviewed your post and I understand that the computer is not booting to Windows.

Don’t worry, I assure you I will try my best to get this sorted.

Are you getting any error message when you turn on the computer?

The best way to back up your data is to remove the hard drive from your computer and then connect it to a working computer and copy all your files.

For the boot issue, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04718479

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[AshutoshEDM]

Well, I was doing my backup but my HDD failed and unfortunately lost all my data! It's too late to do anything about it. Thanks for the reply though. Appreciate the community!

[The_Fossette]

@AshutoshEDM

Thank you for the update.

If any other questions arise, please feel free to write back to me.

Cheers!