• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

I have a HP brand Laptop which refers to HP Elitebook 820 G4 and have a plan of upgrading the RAM. I wonder what kinda type of RAM that it support, is it 19200/2400 or 21300/2666

1 REPLY 1
HP Recommended

Hello,

The HP EliteBook 820 G4 uses Intel 7th-generation (Kaby Lake) Core processors and supports DDR4 SODIMM memory, but only up to a certain specification due to chipset limits.

Here’s the full technical breakdown:


Memory Specifications — HP EliteBook 820 G4

Specification Detail
Memory Type DDR4 SDRAM (SODIMM, non-ECC, 260-pin)
Supported Speeds 2133 MT/s (DDR4-2133, PC4-17000)
Maximum Capacity 32 GB total (2 × 16 GB modules)
Memory Channels Dual Channel
Slots 2 accessible SODIMM slots
Voltage 1.2 V
Error Correction Non-ECC only

Clarifying the speed numbers

You mentioned:

  • PC4-19200 / DDR4-2400

  • PC4-21300 / DDR4-2666

Here’s what applies:

  • The 820 G4 will not run 2666 MHz (PC4-21300) at full speed — the Intel chipset (QM175) and CPU memory controller cap out at 2133 MHz (PC4-17000).

  • You can install faster RAM (DDR4-2400 or DDR4-2666); it will simply downclock to 2133 MHz automatically.

So if DDR4-2133 isn’t available, DDR4-2400 or DDR4-2666 modules will work fine — they’ll just operate at 2133 MHz.


Recommended configuration

  • 2 × 8 GB DDR4-2133 SODIMM (for 16 GB total, dual channel).

  • Or 2 × 16 GB DDR4-2133/2400 SODIMM (for 32 GB total).

Best practice: use matched modules (same brand, size, and speed) for optimal dual-channel performance.


Example compatible parts

  • Kingston KVR21S15D8/8 — 8 GB DDR4-2133 SODIMM

  • Crucial CT8G4SFS8213 — 8 GB DDR4-2133 SODIMM

  • Crucial CT16G4SFD824A — 16 GB DDR4-2400 SODIMM (will run at 2133 MHz)


Summary:
Your EliteBook 820 G4 supports DDR4-2133 MHz SODIMM (PC4-17000) RAM, dual-channel, up to 32 GB total.
Higher-speed DDR4-2400 or 2666 modules are compatible but will downclock to 2133 MHz.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.