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HP Recommended

Hello I have aHP LAPTOP model 14-cf2112wm.... I am wondering if I can upgrade the ram to 16gb ...

 Thank you

1 REPLY 1
HP Recommended

Hi:

 

Yes, it can, but the notebook only has one memory slot and according to chapter 1 of the service manual the slot supports 1 x 8 GB of memory.

 

HP 14 Laptop PC Maintenance and Service GuideIMPORTANT! This document is intended for HP authorized ...

 

You can run this command to see if it might be possible to remove the 4 GB memory chip and install a 16 GB memory chip in its place.

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

If the report returns 33,xxx,xxx, then perhaps the notebook will support such an upgrade.

 

No guarantees.

 

If it returns 16,xxx,xxx then it will only support an 8 GB memory chip as the service manual indicates.

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