I2C HID device cannot start code 10

[d3rp0]

The touchpad on my device does not work and there is an error with an I2C device driver that says it cannot start. 

[Sneha_01]

Hi @d3rp0,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 10 with an I2C HID device typically indicates that the device cannot start due to a driver issue or hardware problem. Here's how you can troubleshoot and potentially resolve this issue with your touchpad:

Step 1: Restart Your Computer

1. Restart:
   • Sometimes, a simple restart can resolve driver and hardware issues.

Step 2: Update or Reinstall the Touchpad Driver

Update Driver:

• Right-click the Start menu and select Device Manager.Expand the Mice and other pointing devices section.
• Right-click on your touchpad device (it might be listed as I2C HID Device or something similar) and select Update driver.Choose Search automatically for updated driver software.

Reinstall Driver:

• If updating doesn’t work, try reinstalling the driver.
• In Device Manager, right-click the touchpad device and select Uninstall device.
• Restart your computer, and Windows should attempt to reinstall the driver automatically.

Download Driver from HP:

• Visit your   website (e.g., HP) and search for the latest touchpad driver for your specific model.
• Download and install the driver manually.

Step 3: Check for Windows Updates

1. Install Updates:
   • Go to Settings > Update & Security > Windows Update.Click Check for updates and install any available updates.

Step 4: Check Device Settings

1. Check Touchpad Settings:
   • Go to Settings > Devices > Touchpad.Ensure the touchpad is enabled and check for any configuration settings that might affect its operation.

Step 5: Run Hardware Troubleshooter

1. Run Troubleshooter:
   • Go to Settings > Update & Security > Troubleshoot.
   • Select Additional troubleshooters and then select Hardware and Devices.
   • Follow the on-screen instructions to detect and fix any hardware issues.

Step 6: Check for BIOS/UEFI Updates

1. Update BIOS/UEFI:
   • Sometimes updating the BIOS/UEFI can resolve hardware compatibility issues.
   • Visit your laptop’s manufacturer website to check if there is a BIOS/UEFI update available and follow the instructions for updating it.

Step 7: Check for Conflicting Devices

1. Check Device Conflicts:
   • In Device Manager, ensure there are no other devices with errors or conflicts.Sometimes conflicts with other devices can cause issues with the touchpad.

Step 8: Perform a System Restore

1. Use System Restore:
   • If the issue started recently, you can use System Restore to roll back to a previous state.Go to Control Panel > System and Security > System.Click System protection and then System Restore.Follow the prompts to restore your system to a point before the issue began.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[d3rp0]

The hardware troubleshooter says there is an issue with the touchpad, but doesn't provide any steps to fix it with. 

[d3rp0]

According to the troubleshooter, the issue is with the driver for the touchpad.

[Nal_NR]

Hi @d3rp0,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!