IR Webcam no longer in Device manager and cannot use Windows Hello

[PNAC]

The visual webcam is working fine.

Norton Driver updater removed the driver for the IR camera.  I've tried system restore as far back as I can but the original installation has gone.  I can't find the driver for the Webcam on the HP support page.  I've disabled Windows Hello but still no success even scanning for hardware changes and running SFC as an administrator.

The HP hardware utility tells me that the webcam and IR camera are both fitted and working.

How do I get the IR Camera back  so I can re-setup Windows Hello

[erico]

That is a good reason to ditch Norton. I did that, years ago.

You should be able to  find the Windows WHQL driver for  your laptop's webcam in the database of the Windows update catalog at the hyperlink below.

https://www.catalog.update.microsoft.com/Search.aspx?q=HP%20Webcam

You can try as many as you want without and worry of damaging your laptop's hardware or operating system.

The way Windows drivers work is that the code that they are written in will not allow them to be  installed if their is no  application to installed hardware.

[PNAC]

Thanks for this.  I've downloaded all the realtek CABs and tried to install all the drivers but unfortunately none of them associated with the IR Webcam