-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
2
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Power cords from wall to the chargers (PSU's) are country specific because the AC outlets do not have same shape. HP Pavillion (Model 13-u50TU) is not a right model/product. I believe your machine is an HP Pavilion x360 - 13-u150tu, its specs
https://support.hp.com/au-en/document/c05407413
As you can see from its parts list
https://partsurfer.hp.com/Search.aspx?searchText=Z4Q88PA
which shows it has part # 741553-850 for Smart AC power adapter (45 watt) - 4.5mm barrel connector, non-power factor correcting (NFPC) - Requires separate 3-wire AC power cord with C5 connector
You can go to Jaycar and with your charger and ask them for a 10A cord, they should have a right one for you.
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
HP Recommended
Power cords from wall to the chargers (PSU's) are country specific because the AC outlets do not have same shape. HP Pavillion (Model 13-u50TU) is not a right model/product. I believe your machine is an HP Pavilion x360 - 13-u150tu, its specs
https://support.hp.com/au-en/document/c05407413
As you can see from its parts list
https://partsurfer.hp.com/Search.aspx?searchText=Z4Q88PA
which shows it has part # 741553-850 for Smart AC power adapter (45 watt) - 4.5mm barrel connector, non-power factor correcting (NFPC) - Requires separate 3-wire AC power cord with C5 connector
You can go to Jaycar and with your charger and ask them for a 10A cord, they should have a right one for you.
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
2
0
0
HP Recommended
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community