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HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-d1 (53F54AV)
Microsoft Windows 11

salve
circa 20 giorni fa, ho comprato su Amazon.it il segente notebook
Victus by HP Laptop 16-d1004sl (66D64EA)
Seriale 5CD212P3V7

una volta acceso di dava un errore
PC HP - Errore disco rigido SMART 301, 302, 309, 30A, 30B, 30C, 3F1, 3F2

Il computer esegue uno SMART Hard Disk Test (Test disco rigido) all’avvio. Se esiste un potenziale problema del disco rigido, potrebbe comparire un messaggio di errore visualizzato su una schermata nera

Successivamnete ho effettuato un test diagnostico, ed è risultato il seguente errore:
Dettagli errore - Controllo disco rigido:
I codici ID di guasto:
QEDW6C-B90C1K-MFPX0J-60BJ03
Data del test:
2024-02-20
Componente sottoposto a test:
Controllo disco rigido
IMPORTANTE: Il test ha trovato un problema con l'unità disco rigido e potrebbe essere necessario sostituirla.

1 REPLY 1
HP Recommended

Hi:

 

This is a peer-to-peer forum.

 

We don't work for or represent HP.

 

No doubt that since you've only owned the notebook for around 20 days, that it is still under warranty.

 

I recommend that you contact HP customer service in Italy and submit a support case under the warranty to have the NVMe SSD replaced, because as you mentioned, that is the most likely way to resolve the problem.

 

Supporto ufficiale HP®

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