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‎04-08-2024 08:30 PM

HP Recommended
Product: HP 14-dq0000 Laptop PC (9WQ76AV)
Product: HP Laptop/ HP 14-dq0000 Laptop PC (9WQ76AV)
Operating System: Microsoft Windows 11 64 bit

Hi,

My HP TrueVIsion Webcam recently stopped working. 

pc1.PNG

pc2.png

 

Device Manager has the webcam listed under "hidden" on Other Devices.

 

What I've tried so far:

Reset Camera to Default

Checked the Virus Protection- temporarily turned it off (didn't work).

Checked for toggle switch or "camera" button

Updated the TrueVision Webcam Drivers

I downloaded Camo from the Microsoft store, and that now allows the camera to make the shutter sound and take a picture, but all of the pics are black. 

 

Do you have any fixes besides those listed above?

 

Thanks for your help.

 

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