• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-15-2020 01:20 PM

HP Recommended
Product: HP Pavilion - 15-cw1507sa
Operating System: Microsoft Windows 10 (64-bit)

SInce we bought the laptop the inbuilt microphone has barely picked up any input.  We have followed virtual assistant and checked drivers and levels (volume at 90% and booster at 20.... no differance.  If I type the mic it picks up but as soon as I am slightly to one side of PC or more than 6 inches away no one can here me on any app.  Please help ... please don't cut and paste the standard answers as been down these channels. 

1 REPLY 1

‎05-15-2020 03:11 PM - edited ‎05-15-2020 03:12 PM

HP Recommended

@Isabelred 

Sorry, but we HERE have no way of accessing your PC or diagnosing any problems with it. All we can provide is "standard" answers.  Telling us basically NOT to tell you what you've already heard is of no help to us at all.

 

IF it is software, that would be drivers and if you have replaced the ones with those from your HP product page, we have no other drivers we can suggest.

 

It could also be settings -- but if you have checked those and confirmed whether or not the mic actually works, then again, there is nothing we can do from here.

 

IF it is hardware, the mic is built into the laptop and having it replaced would cost a LOT -- possibly as much as replacing the laptop itself.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.