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HP Recommended
HP ENVY Notebook 17t-u000 CTO
Microsoft Windows 10 (64-bit)

QUESTION: What is causing my battery to charge slow and drain fast? Why is the battery indicator giving such varied readings? How can this be fixed?

 

Recently, I have been experiencing consistency issues with my Envy Notebook17t. The battery seems to charge, all be it slowly, to full. However, when I unplug it, the battery drains by large amounts in a matter of minutes. I charged it last light to a full battery. I then shut it down. I woke up to a batter at 75%. Then about 5 minutes later, I got a low battery warning and it shut down. After plugging it in and turning it on again. the battery indicator indicated that it was charging and currently at 48%. I have gone through the exercise of changing battery optimization settings, reducing background running apps, limiting the number of open programs etc, This is obviously not a brand new computer but I was always pleased with by battery life on this particular computer. 

1 REPLY 1
HP Recommended

@Duner25 

 

It is likely one of a couple of things:

  • Battery needs to be replaced (product introduced in 2016)

 

Part Numbers and procedure:

HP ENVY m7 Notebook PC (model numbers used 17-u000 through 17-u099) - Maintenance and Service Guide

Chapter 5 - Removal and Replacement Procedures > Battery - Page 26

 

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Or, perhaps...

  • The ACPI driver needs to be reinstalled.

 

 

Related to Microsoft ACPI Compliant Control

 

Example 1

Battery does not charge, possibly after Microsoft Updates (issue has been reported at least back to 2011)

Test system:  Pavilion Notebook

Contributed by Jeanydo

Symptoms:  Battery stops charging – no known issues with battery or charger – Windows 7 through 10 (at least)

Solution

Control Panel > icon view > Device Manager > Open Batteries > Right-ClickMicrosoft ACPI-Compliant Control Method Battery" > Uninstall > tab Action > Check for hardware changes (reinstalls the driver)

 

 Relevant Post

 

Example 2

Symptoms:  Battery charges to 100% - notebook shuts down when battery dips to 50%.  Battery Diagnostics “cancel” (do not complete)

Test System:  HP Notebook 15-bs0xx

Contributed by Riddle_Decipher

Solution (Paraphrased content)

  • Unplug the charger
  • Switch off the computer for 30 minutes, boot / start the computer, and log in
  • Control Panel > icon view > Device Manager > Open Batteries > Right-ClickMicrosoft ACPI-Compliant Control Method Battery" > Uninstall > Remove existing driver
  • Shut down the computer
  • If the battery is removable, remove the battery for one minute > Replace battery (Skip for non-removable battery)
  • Start the computer and log in
  • Control Panel > icon view > Device Manager > Open Batteries > Right-ClickMicrosoft ACPI-Compliant Control Method Battery" > tab Action > Check for hardware changes (reinstalls the driver)

 

 Relevant Post

 

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HP ENVY Notebook 17t-u000 CTO

 

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