-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Inconsistent and unreliable battery life

Create an account on the HP Community to personalize your profile and ask a question
05-18-2020 07:50 AM
QUESTION: What is causing my battery to charge slow and drain fast? Why is the battery indicator giving such varied readings? How can this be fixed?
Recently, I have been experiencing consistency issues with my Envy Notebook17t. The battery seems to charge, all be it slowly, to full. However, when I unplug it, the battery drains by large amounts in a matter of minutes. I charged it last light to a full battery. I then shut it down. I woke up to a batter at 75%. Then about 5 minutes later, I got a low battery warning and it shut down. After plugging it in and turning it on again. the battery indicator indicated that it was charging and currently at 48%. I have gone through the exercise of changing battery optimization settings, reducing background running apps, limiting the number of open programs etc, This is obviously not a brand new computer but I was always pleased with by battery life on this particular computer.
05-18-2020 12:56 PM
It is likely one of a couple of things:
- Battery needs to be replaced (product introduced in 2016)
Part Numbers and procedure:
HP ENVY m7 Notebook PC (model numbers used 17-u000 through 17-u099) - Maintenance and Service Guide
Chapter 5 - Removal and Replacement Procedures > Battery - Page 26
----------------------------------------------------------------------------
Or, perhaps...
- The ACPI driver needs to be reinstalled.
Related to Microsoft ACPI Compliant Control
Example 1
Battery does not charge, possibly after Microsoft Updates (issue has been reported at least back to 2011)
Test system: Pavilion Notebook
Contributed by Jeanydo
Symptoms: Battery stops charging – no known issues with battery or charger – Windows 7 through 10 (at least)
Solution
Control Panel > icon view > Device Manager > Open Batteries > Right-Click “Microsoft ACPI-Compliant Control Method Battery" > Uninstall > tab Action > Check for hardware changes (reinstalls the driver)
Example 2
Symptoms: Battery charges to 100% - notebook shuts down when battery dips to 50%. Battery Diagnostics “cancel” (do not complete)
Test System: HP Notebook 15-bs0xx
Contributed by Riddle_Decipher
Solution (Paraphrased content)
- Unplug the charger
- Switch off the computer for 30 minutes, boot / start the computer, and log in
- Control Panel > icon view > Device Manager > Open Batteries > Right-Click “Microsoft ACPI-Compliant Control Method Battery" > Uninstall > Remove existing driver
- Shut down the computer
- If the battery is removable, remove the battery for one minute > Replace battery (Skip for non-removable battery)
- Start the computer and log in
- Control Panel > icon view > Device Manager > Open Batteries > Right-Click “Microsoft ACPI-Compliant Control Method Battery" > tab Action > Check for hardware changes (reinstalls the driver)
----------------------------------------------------------------------------
Reference and Resources – Places to find help, solve problems, and learn about your Device
Device Homepage
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Thank you for participating in the HP Community Forum.
We are a world community of volunteers dedicated to supporting HP technology