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HP Pavilion 15-n267ca TouchSmart Notebook PC
Microsoft Windows 8.1 (64-bit)

I have an HP Pavilion 15-n267ca touchsmart laptop that has product number F9H24UA#ABL, and I am trying to find a replacement bezel that is identical to the original bezel in the laptop. I ordered the bezel with part number 725617-001 from a reseller and when I received it I noticed that it was not the same as the original. It did not have any threaded holes where the screws that secure the LCD screen  to the bezel could be screwed in, and the front of the replacement bezel did not have a place where the touchscreen digitizer could be seated. Here is an image of the bezel in my laptop (it's damaged and missing two hinges):

image1.jpeg

Here is the front of the bezel that has a seat for the touchscreen digitizer:

image3.jpeg

 

And here is a photo of the replacement bezel that has the part number 725617-001:

image2.jpeg

And here is the front which has not seat for the digitizer:

image4.jpeg

I contacted HP Parts department and the agent said that the part number is correct and sent me a photo of the bezel that they have in their database, and it matches what I bought, but it's not the same as the original. It has no seat for the touchscreen digitizer and there is nowhere to attach the LCD screen. Anyone else had a similar issue or know where I can get a bezel identical to the original?

2 REPLIES 2
HP Recommended

@JI_the1st 

 

Part # 725617-001  is NO LONGER SUPPLIED.

 

         https://partsurfer.hp.com/?searchtext=F9H24UA

 

And no replacement is available therefore you have to look around elsewhere including eBay, for example

 

         https://www.ebay.com/itm/185677493132

 

Regards.

 

 

 

   

BH
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HP Recommended

What is listed in Partsurfer is not correct and does not match the bezel I have in my laptop as I showed in the pictures in the original post.

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