Incorrect Steam Wallet given₹13,427 Promised, Only ₹2,000 Received (FRUSTATED BY POST SALES SERVICE)

[VirajVictus]

• Order ID: 101500000127034 / 127034A

• Promised Steam Wallet Credit: ₹13,427 (as shown in HP order summary)

• Steam Wallet Credit received: ₹2,000 only

• Remaining amount not issued: ₹11,427

• I have attached screenshots showing:

1. The HP order summary explicitly mentioning ₹13,427 Steam Wallet Credit

2. The email where only ₹2,000 Steam Wallet code was provided

Despite multiple follow-ups over several weeks, support responses have been repetitive and have not addressed the discrepancy.I am really frustated after the slow and irresponsible post sales support service

What I am requesting:

1. Verification of the promotional offer linked to my order

2. Issuance of the remaining ₹11,427 Steam Wallet credit

3. A clear confirmation from a senior promotions/escalation team

I am requesting intervention from an HP moderator or escalation team member to help resolve this correctly, as the benefit promised at the time of purchase has not been fully delivered.

Thank you for your time and assistance.

Regards,

[edited]

(Following up on my father's behalf)

[VirajVictus]

Please Respond dont only edit...those were perfectly appropriate screen shots for proof.

[Jerry_57]

Hi @VirajVictus,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I am sorry for the ongoing issue.

We have shared a private message with you. Kindly follow the steps.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

 

Jerry_57

HP Support