Incorrect dedicated and integrated memory

[Carbonic]

Hey i upgraded my laptop fom windows 8 to windows 10 and updated it and installed all the driver from official sites.all my display drivers are now showing in dxdiag but the problem is that i have 2 gb intel hd 4000 series graphics integrated and radeon hd8670m 2 gb dedicated . but the display settings is showing intel 1760mb and dedicated 32mb but in previous windows it was total 4000mb and dedicated nearby 2050 mb can you please tell me how i can increase it or change it or what is the problem??? please tell me fast !!!!!! and how can i change it from bios???

[Riddle_Decipher · Accepted solution]

@Carbonic

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand you have incorrect dedicated and integrated memory,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you know that the GPU settings on your laptop are system managed?

While you respond to that, I must inform you that the integrated and external GPU is managed by the computer, hence cannot be tweaked manually.

Doing so using 3rd party tools is neither supported nor recommended by HP.

Let me know how that works out, keep me in the loop and Good luck! 😉

[Carbonic]

its very appreciable that you replied to the problem . yeh its still showing dedicated memory as 32mb but the performance was increased i thought it will decrease .it was a drastic change of 34 fps in gta 5 thanks😍😍😍😍😍

[Riddle_Decipher]

@Carbonic

Thank you for responding,

It's great to have you back 😉

Don't worry, that's quite normal, you may try the below steps, as even if the game is compatible with your system hardware it may have a slow performance because you are using the wiWindows 10 as the OS uses most of the CPU & graphics card usage, you might want to reduce the visual effects for windows to save the amount of CPU & Graphics card usage required to run your game properly. 

  

Here's how you do it: 

• Go to Start Menu > click on Settings. 

• Type performance > choose to Adjust the appearance and performance of Windows.  

• In the new window, go to the Visual Effects and select Adjust for best performance. 

• click Apply and ok...this should do the trick.

Keep me posted for further assistance 😉

[Carbonic]

HEY NOW I AM FACING THIS PROBLEM THAT LAST night i had a windows 10 update i updated it properly then i found my amd display driver causing problem so i uninstalled it by rebooting to safe mode!!! now when i install the drivers windows gets stu ks i cant move my mouse or nothing thw whole laptop freezes ???? please what is the problem should i do clean by ddu and then try to install or some other problem?

[Riddle_Decipher]

@Carbonic

Thank you for responding,

It's great to have you back 😉

That seems to be a known issue with the Windows 10 update, 

Don't worry we are in conversation with the Microsoft support to take care of this,

In the meantime, simply disable the Windows updates and then install the AMD graphics card drivers from the HP website: Click here

Once the graphics card drivers have been installed everything should be okay, if not install the drivers from the recovery manager:

Use the following steps to reinstall original software or drivers.

1. In Windows, search for and open HP Recovery Manager.

   If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.

2. Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.

   Figure : Recovery Manager

   

   A combined list of applications and drivers to reinstall appears, with the drivers listed first.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

Keep me posted for further assistance 😉