• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-11-2025 09:21 AM

HP Recommended
Product: HP 14-dq0000 Laptop PC (9WQ76AV)

HP 14" Touchscreen Laptop, Intel Dual-Core N4020, 16GB DDR4 RAM, 192GB Storage(64GB eMMC+128GB Micro SD), Webcam, 1Yr Office, Bundle with GalliumPi Mousepad (White) 

this is the laptop I bought from amazon - I want to upgrade from 64gb to 250gb

 

1 REPLY 1

‎06-11-2025 09:55 AM - edited ‎06-11-2025 09:55 AM

HP Recommended

Unfortunately, what you want to do is not possible.

 

Notebooks with the 64 GB eMMC drives cannot have the storage upgraded.

 

That's probably why the seller included a 128 GB SD Micro card.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.