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‎07-17-2024 08:00 AM

HP Recommended
Product: HP Laptop PC 15-dw3000 (1A3X9AV)

I am writing to inquire about the coverage of my HP Care Pack. Below are the details of my Care Pack:

  • Coverage Type: Care Pack
  • Service Type: HWM Onsite
  • Status: Active
  • Start Date: May 31, 2022
  • Time Remaining: 1 year, 12 days
  • Service Level: Standard
  • Next Coverage Day: Standard office hours and days
  • Deliverables: Material, Onsite Support, HW Problem Diagnosis

I am experiencing issues with the fan in my laptop, which I suspect might be due to material from the laptop cover entering the vent. Could you please confirm if fan repair or cleaning of the vent in this situation would be covered under my current Care Pack? I want to ensure that I follow the correct process and avoid any further issues.

Thank you for your assistance.

Category:
1 REPLY 1

‎07-20-2024 03:19 AM

HP Recommended

Hi @Joyston8923,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To know more about your carepack and repair services, I recommend you contact phone support. 

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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