-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1 REPLY 1
10-21-2020 07:19 AM
Hi:
If your notebook has a M.2 slot, it supports SATA SSD's only, not NVMe.
See chapter 1 of the service manual for the supported drive types.
http://h10032.www1.hp.com/ctg/Manual/c05527168
Since chapter 3, page 17 of the manual shows additional parts are needed for the M.2 slot, your notebook may not have these parts since it did not come with a M.2 SSD from HP.
(21) Solid-state drive board L00159-001
The solid-state drive board cable is available using spare part number L01440-001.
That is why you need to open up the notebook first to check that the slot is there before buying a M.2 SATA SSD.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.