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‎07-20-2022 02:27 PM - edited ‎07-20-2022 02:30 PM

HP Recommended
Product: HP EliteBook 840 G6 Notebook PC
Operating System: Microsoft Windows 11

Hey,

I've got an HP Elitebook 840 G6. I checked online and found I needed to install a wwan card to be able to use a sim card in this. I opened the laptop and checked it has the antennas and cables so thats all good. I checked the manual and it listed this one:

 

Intel XMM 7360 LTE-Advanced (CAT 9) - L15398-002

 

So I  went online and bought a brand new genuine one with that part code showing.

I installed it in my laptop - go into bios and its listed in there and ticked to turn on, however when I boot into windows 11 I do not get any form of cellular option at all. I see wifi, ethernet and bluetooth but no cellular. I've checked and I cannot see a way to turn it on or off using the keyboard and in device manager I don't see a wwan controller.

 

Have I missed a step because I have no idea why my bios would see it and say its enabled and windows 11 just cannot see it?

 

This is my device manager

laptop.png

 

Any help please?

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