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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Accepted Solutions
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The difference in BIOS does appear to be what is causing the issue.
The coding in the BIOS ROM file for the 845 G10 version isn't there for the onboard Smart card reader to be recognized as installed or make it accessible.
You are going to need to continue using the USB Smart card reader
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HP Recommended
I would consider reinstalling the chipset driver.
The disk.inf driver and disk.sys drivers are the Windows 11OS interface to an SSD/HDD and SDHC card when plugged into the media card reader.
Use the View devices by driver in the Device Manager before plugging in an SDHC card in the card reader.
Right click anywhere and select and click on "scan for hardware changes".
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Thank you for your input and trying to help Erico.
Unfortunately, your recommendation didn't help.
Under "Active Smart Card reader" I mean the device for reading: CAC cards, military cards or generic ISO-7816 cards.
I have gotten the replacement part from HP 845 G9 (G9 and G10 share the same part number), and what I have noticed is that there is some difference in BIOS configuration.
HP 845 G9 BIOS
HP 845 G10 BIOS
I think because the "Smart card" option is not present in BIOS on G10, the motherboard USB header is not active and this is why the smart card reader is not being detected in Windows.
The question is how to make this option appear in the BIOS.... or is it restricted because original configuration didn't include the smart card reader.
HP Recommended
If it is for CAC or other government identification smart cards, I will no longer assist you.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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HP Recommended
HP Recommended
The difference in BIOS does appear to be what is causing the issue.
The coding in the BIOS ROM file for the 845 G10 version isn't there for the onboard Smart card reader to be recognized as installed or make it accessible.
You are going to need to continue using the USB Smart card reader
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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