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‎09-07-2020 04:30 AM

HP Recommended
Product: HP 17-bs005ur
Operating System: Microsoft Windows 10 (64-bit)

Good day!

I have an HP 17-bs005ur (1UQ31EA) laptop with a 500GB hard drive, I opened the laptop and saw that it has a free M2 slot.

Installed M2 SSD GIGABYTE M.2 2280 128GB Gigabyte PCI-E 3.0x4 NVMe 3D TLC. However, Windows 10 Pro x64 and BIOS do not see M2.

Help to fix the problem, how can you solve it?

Thank you in advance!

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-07-2020 07:31 AM

HP Recommended

Hi:

 

The reason the NVMe M.2 SSD doesn't work is because the M.2 slot your notebook has only supports SATA M.2 SSD's.

 

See chapter 1 of the service manual for the supported drive types.

 

http://h10032.www1.hp.com/ctg/Manual/c05963248

 

The problem can be solved by returning or exchanging the NVMe M.2 SSD for a SATA M.2 SSD.

View solution in original post

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1 REPLY 1

‎09-07-2020 07:31 AM

HP Recommended

Hi:

 

The reason the NVMe M.2 SSD doesn't work is because the M.2 slot your notebook has only supports SATA M.2 SSD's.

 

See chapter 1 of the service manual for the supported drive types.

 

http://h10032.www1.hp.com/ctg/Manual/c05963248

 

The problem can be solved by returning or exchanging the NVMe M.2 SSD for a SATA M.2 SSD.

Was this reply helpful? Yes No
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