Installed 4G DDR3 instead of 4GB DDR3L - get black screen

[pdrachman2018]

My HP Pavilion 14-v063US

P/N G6S71UA#ABA

[personal information removed]

has been working well with Windows 10 64 bit for a few years.

Today I added one 4GB 2Rx8 PC3-10600S RAM stick and now when the computer starts up it, I hear the fan come on, but a a black screen appears and it doesn't go into Windows, and also the caps lock key flashes.

I tried to do a hard reset but that didn't help.

Kindly please advise what to do.

Thankyou so much,

Philip

[Huffer]

Don't put incompatible memory in it. Needs DDR3L-1600. Specs say it came with 12 gigs RAM...where is it now?

[pdrachman2018]

I put the 1X4 GB PCL DDR3 back in the laptop but it still gives a balck screen, even when I removed the cmos battery!

Kindly please advise how to get the laptop and screen workign again.

Thank you so much,
Philip