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‎09-08-2022 06:46 PM

HP Recommended
Product: HP Spectre x360 Convertible Laptop PC 14-ea1000 (446B7AV)
Operating System: Microsoft Windows 11

After the repair, when we checked the Spectre notebook, it is showing the specification as: 

Processor   11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz   2.92 GHz

Installed RAM     15.6 GB

 

However, when we bought the specification was 16 GB LPDDR4x-4266 MHz RAM (onboard). Unfortunately, we didn't check the installed RAM when we bought this notebook.

Can anyone tell me why the installed RAM is showing less than the specification of this 16GB  for the Spectre notebook?

 

Thanks.

Category:
4 REPLIES 4

‎09-08-2022 07:02 PM

HP Recommended

@SeN2022 

 

What is your HP Spectre x360 Convertible Laptop PC 14-ea1000 (446B7AV) actually ?  For example

 

                        HP Spectre x360 Convertible 14-ea1023dx

 

The above machine also has  16 GB LPDDR4x-4266 MHz RAM (onboard) RAM. You know RAM comes is a round number such as 1, 2, 4, 8, 16, 32. Windows may keep something for reserved and it report a different way. Normally it reports Installed and Usable for example

 

            840 sysa.png

 

  Your machine has 16GB of RAM physically and the 15.6 is a number from Windows.   

 

Regards.

BH
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‎09-08-2022 08:23 PM

HP Recommended

Hi  @Banhien, it is HP Spectre x360 Convertible Laptop PC 14-ea1012TU.

 

and it shows installed as 15.6 GB. 

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‎09-08-2022 08:27 PM

HP Recommended

The machine is running on Windows 11, and from the system settings, what I got is

 

Processor   11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz   2.92 GHz

Installed RAM     15.6 GB

Device ID   -I removed it

Product ID  - I removed it

System type 64-bit operating system, x64-based processor

Pen and touch     Pen and touch support with 10 touch points

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‎09-08-2022 10:32 PM

HP Recommended

@SeN2022 

 

Some how Windows ONLY reports  usable RAM. Please use CPU-Z to check . For example

 

            cpuz1.png

 

In your case, you may only have 1 slot with 16GB.

 

Regards.

 

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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