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‎04-12-2024 04:09 AM

HP Recommended
Product: HP Notebook - 14-dq0011dx
Operating System: Microsoft Windows 11

I opened the computer to do this upgrade and I wouldn't necessarily recommend this upgrade due to the complexity.  The new keyboard fully works, except the function key for backlighting doesn't do anything.  When I installed my new keyboard everything went well and it even had a slot for the backlighting to plug in.  However, since my computer didn't originally come with a backlight keyboard, I believe that I need to make a change to the bios or install a new keyboard driver.  My current keyboard driver is the "Standard PS/2 Keyboard".  Any help would be appreciated.

1 person had the same question
1 REPLY 1

‎04-12-2024 12:30 PM - edited ‎04-12-2024 12:30 PM

HP Recommended

I suggest installing the updated BIOS and the recent Chipset driver software.

Since your laptop has a UEFI BIOS this is safe to do.

BIOS Update

https://support.hp.com/us-en/drivers/swdetails/hp-14-d0000-laptop-pc-series/model/29205192/swItemId/...

 

Chipset driver

https://support.hp.com/us-en/drivers/swdetails/hp-14-d0000-laptop-pc-series/model/29205192/swItemId/...

 

Have you done the HP PC Hardware Diagnostics UEFI utility keyboard test to ensure that all keys work properly?

 

Is the keyboard/top cover flat ribbon cable fully seated?

The  flat ribbon cable needs to be all the way in to the ZIF connector up to the line.

 


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