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HP Recommended
HP Pavilion 15.6 inch Laptop PC 15-eh1000 (2K4Y7AV)
Microsoft Windows 11

You know that when installing Windows 11, you need to connect to the network and install drivers from the Internet begins, but the fact is that these drivers are incorrect, for example, sound drivers are not installed correctly and the B & O Audio Control application does not work correctly until you install the manufacturer's drivers (HP). But the fact is that the manufacturer's drivers are not installed after Windows 11 has installed drivers from the Internet, the manufacturer's drivers can be installed if you do not connect to the Internet after installing Windows 11, AND THIS is an UNDOCUMENTED way to install Windows 11. I would like to ask HP experts: how to install HP drivers without connecting the network after installation Windows 11, if there is no such regular feature, and if you connect a network, then it is impossible to install HP drivers, they do not replace the already installed Windows 11 drivers that she downloaded from the Internet, but they are stripped down.

3 REPLIES 3
HP Recommended

Hi @ltcfaucetbox 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Possible Solutions for Installing HP Drivers After Windows 11 Installation:

1. Perform a Clean Installation of Windows 11 Without Network Connection

This method involves disconnecting from the network during the installation process. By doing this, Windows 11 won't have access to the internet and will not attempt to install drivers from Microsoft's online repository. Here's how to do it:

  • Disconnect from the internet (either through Ethernet or Wi-Fi) before starting the installation of Windows 11.
  • Install Windows 11 as usual. During the installation process, Windows will not be able to fetch drivers from the internet, so it will rely on the built-in basic drivers.
  • After the installation is complete, reconnect to the internet.
  • Now that you have Windows 11 installed with the basic drivers, you can download and install the latest drivers from HP manually.

You can do this by visiting HP's Support Website and downloading the appropriate drivers for your laptop model (HP Pavilion 15-eh1000). Once downloaded, you can manually install them. Make sure to install them in the following order:

  1. Chipset drivers
  2. Audio drivers (which include the B&O Audio Control)
  3. Graphics drivers (if needed)
  4. Wi-Fi / Bluetooth drivers (if applicable)

This method should allow you to bypass the issue where Windows 11 installs its generic drivers automatically.

2. Using HP Support Assistant

The HP Support Assistant can help with driver installation after the operating system is installed. Here’s how to use it:

  • Download HP Support Assistant: If you don’t already have it installed, you can download HP Support Assistant from HP's official website.
  • Install HP Support Assistant after you’ve installed Windows 11 and reconnected to the internet.
  • Run HP Support Assistant and check for recommended updates or driver installations.

The HP Support Assistant should be able to find and install the specific drivers for your system, including the B&O Audio drivers and others that might be missing or incompatible after the Windows installation.

3. Install Drivers via USB (Offline Installation)

If you'd rather avoid connecting to the internet during installation and you need to install drivers manually, you can also download the necessary drivers on another computer and transfer them via USB. Here’s the process:

  • On another computer with internet access, go to HP Support and enter your laptop's model number (HP Pavilion 15-eh1000).
  • Download the drivers you need, including audio, chipset, graphics, and any other missing drivers.
  • Transfer the drivers to a USB flash drive.
  • Plug the USB flash drive into your HP Pavilion and manually install the drivers.

This method ensures that you have all the correct drivers installed on your system without Windows 11 interfering by downloading its own drivers.

4. Use Device Manager to Force Driver Installation

If Windows installs incorrect or generic drivers for devices like the audio driver, you can manually replace them using Device Manager:

  • Open Device Manager by pressing Windows + X and selecting Device Manager.
  • Expand the "Sound, video and game controllers" section.
  • Right-click on the audio device and select Update driver.
  • Choose Browse my computer for drivers and navigate to the location where you have saved the HP drivers (either on the computer or on a USB drive).
  • Select the appropriate driver and install it.

This manual method helps you install specific drivers for each device without relying on the generic drivers Windows installs automatically.

5. Prevent Windows from Installing Drivers Automatically

If you want to make sure that Windows does not download and install drivers automatically in the future (either during installation or after), you can configure Windows Update settings to prevent automatic driver updates:

  • Go to Settings > Windows Update > Advanced options.
  • Scroll down to the Driver Updates section and turn off Receive updates for other Microsoft products when you update Windows.

Alternatively, you can use the Group Policy Editor or Registry Editor to disable automatic driver updates. This can be more complex and is typically recommended for advanced users.

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support
 

Raj2111
I am an HP Employee

HP Recommended

anyone who will read this topic: never do this - you will just waste time experimenting: there is no such standard function when installing Windows 11 - turning off the Internet and even if you break the installation by disconnecting the network, then after completing the installation and connecting the network, Windows 11 will start downloading and installing drivers from the Internet, And no there are no basic Windows 11 drivers, because if you look at the properties of the drivers installed by Windows 11, then their manufacturer is HP, THAT's why the HP drivers I downloaded are not installed, because they are already installed, but their versions downloaded by Windows 11 are incorrect, for example, the audio driver does not work correctly with BOAudioControl. THE only correct way to install Windows 11 correctly is to EMBED unpacked HP drivers into the Windows 11 image. This method is recommended by Microsoft, since the drivers installed in this way will be considered OEM preinstalled and will never be updated.

HP Recommended

Hi @ltcfaucetbox 

 

Welcome to the HP support community.
 

Please check my privios resond.

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support
 

Raj2111
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.