• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP 250 G7 Notebook PC
Microsoft Windows 10 (64-bit)

Hello! 
I have come up with a problem with my laptop while trying to open a game that should be able to be ran with the original components of HP 250 G7 (I have checked this already). The problem is, that the game before launching and crashing suggests to basically install Intel® Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® Core™ Processor Graphics, telling that there are known issues (in D3D12) with graphics driver that has been in this device ever since I got it (as new back in the days). 
The question is, should I download this updated version of the graphic's driver even though there aren't those Intel's mentioned '
customizations from your computer manufacturer (HP)' in the new one? Will it cause any technical issues? 
I've never before had this problem with any games or softwares in the past, so this is totally new for me. 

minja123_0-1733170621010.pngminja123_1-1733170647654.png

 

1 REPLY 1
HP Recommended

@minja123 

 

The first issue is it may NOT install on your machine at all and the second issue: if installed, it may not work properly. You can try at your own risk

 

Hope this makes sense.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.