Instant Ink

[Bramham1]

I have a problem with Instant Ink. I signed up thinking this would save me money. After a while I realised the ink was coming in faster than I was using it. Twice I reduced my monthly premium and "usage" on the sytem but still I was hardly touching the supply I was receiving. With around 3 years supply in hand I cancleled my subscription thinking I now have much more ink than I will require for a very long time. However, the printer now knows I have Instant Ink cartridges and that I cancelled my subscription so it won't let me print using the cartridges I have bought and paid for. They are wasted and the cost to me is aorund £100. I now have to go and repurchase more ink.... no doubt from HP! I did complain at the time but was basically told... "read the small print"...this surely is an unfair contract? HP are shooting themselves in the foot because I am due to by a new lap top soon. Guess what? I will avoid HP laptops when browsing. How can I resolve this situation?

[Max3Aj]

Hi @Bramham1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I completely understand your frustration. HP's Instant Ink program is a subscription service, and as part of the agreement, Instant Ink cartridges are remotely disabled once the subscription is canceled, even if they are full. 
 

How to Resolve This Situation

1. Buy standard HP cartridges – Unfortunately, the Instant Ink cartridges won’t work anymore, so you’ll need to purchase regular HP 912, 912XL, or 917XL cartridges (depending on your region).
2. Ensure old Instant Ink cartridges are removed – Replace all cartridges with standard ones and restart the printer.
3. Reset the Printer (if needed) – If the printer still refuses to print after replacing the cartridges, try performing a factory reset:
   • Go to the printer’s control panel → Settings → Printer Maintenance → Restore
   • Select Restore Factory Defaults
   • Set up the printer again and try printing with the new cartridges

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Max3Aj

HP Support