• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎09-19-2026 10:08 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (2V8U5AV)

Hello, for several months since I updated my laptop's firmware to F320000, I haven't been able to use the integrated web camera. I've noticed other users on this forum with similar laptops have complained about the same issue. I've tried every solution provided in those forum posts; they include,

1. Enabling location access for the camera application.

2. Unhiding and enabling devices in the Device Manager.

3. Searching for and installing legacy camera/imaging devices in the Device Manager.

4. Using HP Support Assistant and the HP driver update page for my laptop to find the camera driver.

5. Rolling back to a previous BIOS firmware version (not possible because the newer update is a security update).

None of these has led to the solution of making the camera usable; it's as if the hardware had just disappeared from the laptop. From other information if goten form simplar forum post and the wider internet, it seems this could be an error in the firmware update that disabled or did not include the firmware for the integrated webcam. additionaly iv not upgraded the hardware of the laptop in years (before the BIOS update).

Please, I'll need a solution to this soon because I'll soon be using this laptop for work video classes. A quick solution to this issue will be appreciated. 

 

Category:
Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->