Integrated Webcam is not working

[ASY90]

Hi,

I have HP15 AC042TU laptop and I am facing issues with my integrated webcam. It is not working. I checked under Device Manager -> Imaging Device , it shows there HP Truevision HD. I tried to uninstall and reinstall.

I tested it with Skype and other online web cam test websites. But webcam shows nothing, only black screen.

Please help me to resolve the issue.

Thanks,

Atul Yadav

[The_Fossette]

@ASY90,

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a wonderful place to find answers.

I reviewed your post and I understand that you are facing issues the webcam on your computer.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Are you getting any error when you launch the camera app?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While I wait for the answers, I recommend you use the Windows Camera app and check whether the webcam is working.

If you continue to face the issue, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03430151

NOTE: Follow the steps under “Video does not display in your webcam software (such as Skype, Messenger, etc.)”

Let me know how it works and you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Take care!

Cheers!

[ASY90]

Hi @The_Fossette ,

Thanks for replying. I would like to answer your questions. Please find below my answers - 

• When was the last time the computer was working fine?

Ans: Actually it is an intermittent issue. Webcam sometimes works and sometimes not. For skype it always shows black screen. Even in skype device shows that HP True Vision HD.

I also tested the webcam through https://webcamtests.com/ .  Sometimes web cam test is successful and sometimes shows the error like -

Then suddenly for any random attempt it works. 

• Are you getting any error when you launch the camera app?

Ans: In the testing with https://webcamtests.com/ . Following error comes - 

1. Cannot detect any active stream of media content.

2. Requested device couldn't find.

3. Apparently, your webcam is being used or blocked by another application. To start your webcam, you must temporarily close that application. (I make sure that skype or any other application is not running.)

• Have you made any software or hardware changes on the computer?

No. As I remember I didn't make any changes so far.

• Have you performed any troubleshooting steps before posting?

Ans: I tried to uninstall and reinstall nintegrated camera from device manager. and restart the machine.

Also I observed one thing when I try to turn on the camera, the led light turn on for 1 second then got turned off.

Please help me to resolve the issue.

Thanks,

Atul Yadav

[The_Fossette]

@ASY90,

It is great to have you back and your patience is greatly appreciated.

Thank you for the update.

I recommend you follow the steps provided in my previous post and check if it resolves the issue.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!