Integrated Webcam light on but no image in any app

[Kevinb821]

My integrated webcam on my  HP Pavilion Gaming Notebook - 15t-ak000 CTO is not working correctly the light comes on but there is not image.

I have unistalled and reinstalled the driver...the driver is in cameras on device manager that is the only thing i see that had changed with this version of windows (17763)  it used to be in imaging devices

I have tried youcam and skype and many others 

i even tried disabling my graphics cards one at a time

Not sure what else to do? 

please help 

[Echo_Lake]

@Kevinb821
Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue.  Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• When was the last time it worked fine?
• Have you made any hardware/software changes?
• Have you tried with an external camera?

Let's reset camera app and check.

1. Right click on Windows Start
2. Apps & features
3. Scroll down and click Camera
4. Click Advanced options
5. Click Reset
6. Restart your computer 
7. Go to the Microsoft Store
8. Click 3 horizontal dots on the top right
9. Downloads and Updates
10. Check if there is an update for this app > If yes, update it. restart the computer and check. 

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

[Kevinb821]

Thank you for responding and trying to give me some hope.

It worked fine about 6 months ago. I was not using much.

I have done a total fresh windows install deleting everything.

No new hardware or software and antivirus webcam setting is off.

i borrowed a friends cam it works fine.

Not sure why the lgiht is on but still no image

Uninstalled driver and still the same.

It is detected by device manager so maybe it is just broken?

[Echo_Lake]

@Kevinb821

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out.

HP Support can be reached by clicking on the following link: 

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP support number or Chat option listed.

Please feel free to contact us here anytime you need any further assistance.