Integrated webcam hardware is undetectable on Windows 10

[me02]

I've restored notebook back to factory settings , meaning Windows 10 was uninstalled. II reinstalled from the manufacturer site and just don't know what to do at this point, but desperately need the camera working for my Team meetings etc. Please assist. How do I get my camera up and running, because this is causing me a lot of grief.? Product # E8A11UA#ABA.. I am grateful for assistance and thank you in advance.

[Riddle_Decipher]

@me02 here's a few steps to resolve the issue, start with checking for the webcam kill switch (if available on your model) and ensure its turned on,

That said, If your webcam has stopped working after installing a new update, you should uninstall the update and roll back to the older version. You will have to open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Roll Back Driver button > select Yes on the next window. After that, you need to restart your PC to check whether it is working.

If that doesn't work or there were no updates before the issue occurred, you might need to uninstall the webcam driver.

To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Uninstall Device button.

Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

1. Go to “settings” and click on “update and security”.
2. Under tab “Windows update”, click on the icon “check for updates”.
3. Then once you find the pending updates install it and check.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

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[me02]

Thank you for responding . I am not sure if you were able to see the pics above, but the device isn't listed. I am unable to perform the suggested tasks. Thoughts?

[Riddle_Decipher · Accepted solution]

@me02 I was hoping the kill switch would enable the driver options on the device manager, since that hasn't worked, let's get into the details:

1. Restart your computer.

   If the problem persists, continue using these steps.

2. In Windows, search for and open Device Manager.

3. If there is no Imaging devices category listed, select Action, then Scan for hardware changes.

   

4. If Device Manager does not recognize the webcam after the scan, use Microsoft System Restore to go back to a time when the webcam was working properly.

   If problems persist, the webcam might have become unplugged internally, and the computer might require service to correct the issue.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.