Integrated webcam on HP Omen 15 dc0096nr won't work

[jbowler87]

Hello! I am trying to use my integrated webcam for my HP Omen 15, product number 4CD99UA. The system can't find the driver, and I can't find any driver on the HP website for this. Anyone able to help? I have seen other laptops have FN + F10 shut off the webcam entirely, so it doesn't appear in Device Manager (same thing mine is doing) but pressing any of those combinations won't work.

Anyone else having a similar issue? I have followed all the tech support steps on the documents as well.

Thanks!

[praveen196]

@jbowler87 Welcome to HP Community!

I understand that the webcam is not working.

Do not worry. I will try to fix the issue.

Option 1 - Use the Hardware & Devices Troubleshooter
Windows Key+X > Settings > Update & Security > Troubleshoot
Go down & Click Hardware & Devices
Click Run the Troubleshooter
Restart the computer after troubleshooting is completed

Option 2 - Rollback the Driver
Windows Key+X
Click Device Manager
Expand Imaging device or Sound, video and game controllers
Right click on webcam below
Click Properties
Go to Driver tab
If there is rollback option, click it

Option 3: Update webcam driver
Windows Key+X (Or right click on Start)
Click Device Manager
Expand Imaging device or Sound, video and game controllers
Right click on webcam below
Click Update Driver Software
Click Browse my computer for driver software
Click Let my pick from a list of device drivers on my computer
Choose the driver
Click Next to update
If this does not work, select Search automatically for the updated driver in place of Browse my computer for driver software
Restart your computer.

Check for windows update.

Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Please update the BIOS and check.

Keep us posted,

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