• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Spectre x360 Convertible 15-ch0xx
Microsoft Windows 10 (64-bit)

Hi All,

 

I have HP Spectre x360 Convertible 15-ch0xx Laptop 2018 with 
- Windows 10 Pro 64-bit Version: 19043.1023 / 21H1

- Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz

- Intel Corporation JHL6340 Thunderbolt 3 Bridge (C step) [Alpine Ridge 2C 2016] [8086:15da] (rev 02)

 

SO when I tried to install TBC Firmware update sp113453 - which is now looks like available for ALL HP Spectre x360 Laptops - its FAILED Error: 0x209 SDK_LOAD_CONTROLLERS_ERROR this means needs to updated Thunderbolt Driver to DCH version which sadly also FAILED! 

BTW this is exactly SAME TBC which is in NUC7i3bnh/NUC8i7BEH, however looks like this Device is NOT supported with ANY Intel TBC Windows Driver!

Now I have 4x of these listed as PCI-to-PCI Bridge with 2006 MS Driver, speed is like 40MB/sec on USB 3.1 Gen 2 Port!!

01:00.0 PCI bridge [0604]: Intel Corporation JHL6340 Thunderbolt 3 Bridge (C step) [Alpine Ridge 2C 2016] [8086:15da] (rev 02)
02:00.0 PCI bridge [0604]: Intel Corporation JHL6340 Thunderbolt 3 Bridge (C step) [Alpine Ridge 2C 2016] [8086:15da] (rev 02)
02:01.0 PCI bridge [0604]: Intel Corporation JHL6340 Thunderbolt 3 Bridge (C step) [Alpine Ridge 2C 2016] [8086:15da] (rev 02)
02:02.0 PCI bridge [0604]: Intel Corporation JHL6340 Thunderbolt 3 Bridge (C step) [Alpine Ridge 2C 2016] [8086:15da] (rev 02)

 

"Surprisingly" even the 'original' Drivers from HP Spectre 15-ch000 x360 Convertible PC Software and Driver Downloads | HP® Customer Support sp95403,sp84487

NOT supporting this JHL6340 15DA version, like this is never "existed"!

I think also good question WHY HP put 2016 Chip in 2018 Flagship, expensive Model especially without Driver Support?!

 

I tried BOTH Intel NUC TBC Drivers, without result!

-Thunderbolt™ 3 DCH Driver for Windows® 10 for Intel® NUC Version: 1.41.1094.0 (Latest) Date: 12/4/2020
-Thunderbolt™ 3 Legacy Driver for Windows® 10 for Intel® NUC Version: 17.4.77.400 (Latest) Date: 2/22/2019

 

I also tried - almost - ALL HP SP for Thunderbolt 

-SP78559,SP81603,SP83931,SP84487,SP87988,SP92028,SP100927,SP102376,SP1088822,SP110576

NONE of it's compatible because in the .INF files there are 15D2,15D9,15DC,15DD,15DE, BUT NOT 15DA!

TBC-03.JPG

TBC-02.JPGTBC-01.JPGTBC-00.JPG

 

'Of course' I already tried to Edit the INF files to include this Device ID, BUT then because of Driver Signature verification its FAILED as well!

%TbtBusDrv_DeviceDesc15DA% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DA&CC_0604
%TbtBusDrv_DeviceDesc15DC% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DC&CC_0880

TBC-driver-error.JPG

 

ANY ideas please about How to upgrade the Driver/Firmware for this Intel JHL6340 Thunderbolt 3 Bridge [Alpine Ridge 2C 2016] [8086:15da]

 

Thanks & Best Regards

Kali

 

1 REPLY 1
HP Recommended

Actually it very hard to believe ONLY I have this problem, sadly I don't find anything about Windows for JHL6340 8086:15DA, ONLY for Linux... 😞

just ONE "Unanswered" about SAME...

Dell G5 5587 PCI to PCI bridge - Dell Community

PCI\VEN_8086&DEV_15DA&SUBSYS_11112222&REV_02
PCI\VEN_8086&DEV_15DA&SUBSYS_11112222
PCI\VEN_8086&DEV_15DA&CC_060400
PCI\VEN_8086&DEV_15DA&CC_0604

OR NO Driver! 😕
PCI\VEN_8086&DEV_15DA - JHL6340 Thunderbolt 3 Bridge (C… | Device Hunt

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.