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‎03-28-2018 02:50 PM

HP Recommended
Product: HP Pavilion - 15-cc055od
Operating System: Microsoft Windows 10 (64-bit)

About a week ago I was able to able to google a patch for my laptop.  It brought up a site on HP.COM that listed all affected computers.  Mine was one of them.  Now I cannot locate that information.  I have spoken with 3 different HP "support" people and they act as if I'm crazy and lying.

 

Someone please help.  HP/Intel has a patch and I need it!

 

Thank you.

 

-

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-03-2018 02:49 PM

HP Recommended

> I AM NOT LYING WHEN I TELL YOU THAT ABOUT A WEEK AGO HP HAD A LIST OF AFFECTED COMPUTERS WITH MINE BEING INCLUDED.  NEXT TO MY COMPUTER MODEL WAS A LINK TO A *PATCH* TO FIX THIS PROBLEM.

 

Yes, Intel did release updates for "Meltdown" and/or "Spectre" vulnerabilities, around the start of 2018.

Yes, HP did incorporate those updates into their updates for HP computers.

Then, Intel announced that their updates were causing problems, and Intel recommended to NOT install those updates.

HP reacted by deleting the updates from the HP web-sites, and issuing BIOS updates that "regressed" the BIOS to their level before the first BIOS update.

 

Since then, Intel has released a revised update, starting with their newest processors.

HP has reacted by issuing new updates.

 

So, what you saw could have been seen in that "window" between the release of the first version of the update and the deletion of the update from HP's web-site.

 

It's easy to purchase Xmas decorations in December, but it can be difficult to purchase Xmas decorations around Easter -- another "time-limited-offer".

 

View solution in original post

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5 REPLIES 5

‎03-28-2018 03:08 PM - edited ‎03-28-2018 03:10 PM

HP Recommended

Hi @MilwNiCk23

 

Here you go this should help you

 

  • HP’s Security Bulletin

https://support.hp.com/document/c05869091

 

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎03-29-2018 08:53 PM

HP Recommended

The fact that you deleted my post calling you all liers proves even more that HP is a POS company.  

 

I will never EVER purchase a single HP product again in my lifetime.

 

 

I AM NOT LYING WHEN I TELL YOU THAT ABOUT A WEEK AGO HP HAD A LIST OF AFFECTED COMPUTERS WITH MINE BEING INCLUDED.  NEXT TO MY COMPUTER MODEL WAS A LINK TO A *PATCH* TO FIX THIS PROBLEM.

 

WHY WOULD I MAKE THIS UP!?!?!?!

 

 

DO YOUR JOB AND FIND IT!

Tags (2)
Was this reply helpful? Yes No

‎04-03-2018 02:49 PM

HP Recommended

> I AM NOT LYING WHEN I TELL YOU THAT ABOUT A WEEK AGO HP HAD A LIST OF AFFECTED COMPUTERS WITH MINE BEING INCLUDED.  NEXT TO MY COMPUTER MODEL WAS A LINK TO A *PATCH* TO FIX THIS PROBLEM.

 

Yes, Intel did release updates for "Meltdown" and/or "Spectre" vulnerabilities, around the start of 2018.

Yes, HP did incorporate those updates into their updates for HP computers.

Then, Intel announced that their updates were causing problems, and Intel recommended to NOT install those updates.

HP reacted by deleting the updates from the HP web-sites, and issuing BIOS updates that "regressed" the BIOS to their level before the first BIOS update.

 

Since then, Intel has released a revised update, starting with their newest processors.

HP has reacted by issuing new updates.

 

So, what you saw could have been seen in that "window" between the release of the first version of the update and the deletion of the update from HP's web-site.

 

It's easy to purchase Xmas decorations in December, but it can be difficult to purchase Xmas decorations around Easter -- another "time-limited-offer".

 

Was this reply helpful? Yes No

‎04-06-2018 02:30 PM

HP Recommended

FINALLY!   An answer that makes sense!

 

You have no idea how much I appreciate you getting me the answer I was looking for.

 

THANK YOU!!!!!!!!!!!!

 

-N

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‎04-06-2018 04:02 PM

HP Recommended

> THANK YOU!!!!!!!!!!!!

 

-----------
Welcome to this forum.

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

Also, please click "Accept As Solution" for the best response.

 

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