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Intel (R) CPU stops at 1.78 GHz as its usage increases

HP Recommended
HP Laptop 15-dw0113nl
Microsoft Windows 10 (64-bit)


I try to explain my situation a little. In practice, from the moment I start a game (Fifa21), the PC suffers lag during gaming.

Initially I thought it was a problem with the video card, but with the help of some programs I realized that the problem concerns the CPU.

In a nutshell I have an Intel (R) Core (TM) i7-8565U CPU @ 1.80GHz that during normal use of the PC (ie in the absence of "heavy" programs) the frequency varies from 1.70 to 4.20 GHz .

When I start the game, it happens that the processor stabilizes at frequencies equal to 1.78 (not going further) until it suffers drops in frequencies that reach only 450GHz.

That is, when the percentage of use is low, the frequency (speed) stands at high levels, on the contrary it happens when the percentage of use is greater.

It always happens and only when the pc is connected to the power cable.

HP Support Agent
HP Support Agent
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Welcome to HP Support Community

I would like to help


Does you PC meets the games' recommended requirements?


I suggest you download and run the HP Support Assistant from this Link:


HPSA will automatically search for all the latest drivers for your Notebook


  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.


Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available


Keep me posted how it goes


Thank you and have a wonderful day 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue



I Am An HP Employee

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