Intel® Smart Sound Technology (Intel® SST) compatibility issue with Windows 11 2022 update

[Xiphex]

Hello, I would like to ask how I can mitigate this compatibility issue with updating to the latest version of windows 11 22h2

[sandytechy20]

@Xiphex 

Welcome to the HP support community.

Could you elaborate on the issue for better understanding?

[Xiphex]

Hey there, I am currently not able to update to the latest version of windows 11 22h2 for a while now, and have since tried all solutions on trying to fix it, but seeing the main issues page on Microsoft's website (Here) about 22H2 and it's issues, I have came to the conclusion that its something to do with my intel SST drivers preventing me from downloading the update.

[sandytechy20]

@Xiphex 

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Xiphex]

Hey Sandy,

I have tried your following solution, but I am up-to-date with all drivers, the HPSA does not have any updates that it tells me to install, I checked for updates at least 4 times now and to my expectation its the same. Is there maybe a page of hp that provides these updates manually as the tool could be having some issues, which I doubt it.

[sandytechy20]

@Xiphex 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers