Intel high definition DSP : Driver Missing

[akshay_kumar]

Hi,

When I opened computer manager - device manager, I found that there is driver missing (Intel high definition DSP)

Someone help me to solve this issue.

Device Name : HP 15q-BU004TU 

OS : Windows 10 Home 64 bit

[DavidSMP]

Hi @akshay_kumar,

Thanks for visiting the HP community.  A very good day to you! I read the post regarding issues with Intel High definition DSP drivers. I will be delighted to assist you here. 

You’ve done an excellent job of diagnosing the issue from your end. Superb effort and spectacular research were done as well.  Kudos to you on that score. 🙂 I take it as a privilege to share this platform with you. 

For better clarity and to assist you better I would require more information regarding this:

• Did you check the Intel support site to get an updated driver?
• Did you check the HP support site and try to download it?

For a start, it looks like an audio driver.

So please try these steps:

• Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
• Then restart the computer and update the bios, chipset and audio drivers from this link:http://hp.care/2syreDe  select the country and type the product# of the computer. Then follow the on-screen instructions to do it.

Also, uninstall and reinstall the graphics driver from device manager by following these steps:

• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.
• Then restart the computer and graphics drivers from this link: http://hp.care/2jiZlxr

This should fix the issue.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a superb week ahead. 🙂