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‎02-15-2025 04:17 AM

HP Recommended
Product: HP ProBook 455 15.6 inch G9 Notebook PC (6H999AV)
Operating System: Microsoft Windows 11

HP Support Assistant suggests battery calibration (up to 100%) but Inteligent charging wouldn allow more the 81%. 

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‎02-15-2025 11:24 AM

HP Recommended

I suggest invoking and running the Windows Battery-Report utility as I described in the knowledge base article in the link below.

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Is-your-notebook-plugged-in-and-not-charging/...

 

Please include the design capacity in mwh and the full storage capacity (current) from the report in your next reply.


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‎02-16-2025 07:00 AM

HP Recommended

Hi, I gueuss the only "problem" is that HP Support Assistant do not understand inteligent charging.

Maximum 81% is on purpose, to prolobg battery life, but assistand assumes it needs recalibration.

powercfg/batteryreport shows all is OK:

Installed batteries

Information about each currently installed battery
 BATTERY 1
NAMEPrimary
MANUFACTURERHewlett-Packard
SERIAL NUMBER08805 2023/12/08
CHEMISTRYLIon
DESIGN CAPACITY42 772 mWh
FULL CHARGE CAPACITY42 259 mWh
CYCLE COUNT13

 

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