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‎02-15-2023 11:43 PM - edited ‎02-16-2023 12:05 AM

HP Recommended
Product: HP EliteBook 745 G6 Base Model Notebook PC

Hi Team

I recently bought a keyboard and mouse but cant use them due to issue below

My Bluetooth works for a few Hours then something causes to fail.

The only temporary fix is a reboot

I have tried driver Update , Bios Update and various suggestions on this site e.g

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Bluetooth-suddenly-stopped-working-BT...

with no Luck

After a reboot the BT is visible and works but after some time sometimes a day sometimes <2 hrs. and appears as below

Kihapet_0-1676529681147.png

when the BT works the firmware tab says unknown.

PC Crashed so reboot

Latest Driver

Kihapet_0-1676531115277.png

 

unknown firmware

Kihapet_1-1676531139466.png

 

 

 

 

Category:
3 REPLIES 3

‎02-23-2023 11:57 PM

HP Recommended

Hi @Kihapet 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Let me know the version of the operating system installed.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day.

Treeko
HP Support


I am an HP Employee

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‎02-24-2023 02:54 AM

HP Recommended

I Have Windows 11 22H2

Was this reply helpful? Yes No

‎02-25-2023 06:09 PM

HP Recommended

Hi @Kihapet 

Thank you for confirming.

Please check if the keyboard and mouse works with other devices. Also, please update the HP Laptop via HP Support Assistant as well.


I hope this helps.
Take care and have a good day.


Treeko
HP Support


I am an HP Employee

Was this reply helpful? Yes No
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