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‎07-23-2021 11:50 AM

HP Recommended
Product: Model 14 Laptop
Operating System: Microsoft Windows 10 (64-bit)

I purchased a PNY internal SSD last weekend because my laptop has an open slot for a 2.5" SSD. As instructed, I cloned my existing HD. I installed the Acronis software and followed instructions with the support tech on the phone. Then, again as instructed , I installed the new SSD internally. Now my computer does not recognize the new SSD. PNY tech says, oh well I guess those don't work in the HP. Any ideas?

Category:
3 REPLIES 3

‎07-23-2021 11:57 AM

HP Recommended

Hi:

 

What is the product number of your notebook?

 

Use this guide to find that information...please do not post the serial number.

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

 

If your notebook came with a M.2 SSD, I am very surprised all the parts were there to install a 2.5" drive.

 

Usually the hard drive connector and caddy are missing.

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‎07-26-2021 08:04 AM

HP Recommended

The product ID is:1KU71UA#ADA The internal drive is 64GB, I'm assuming it is a chip. I cloned it to the new SSD so if I had to eliminate the original, it wouldn't bother me. 

 

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‎07-26-2021 08:24 AM

HP Recommended

Hi:

 

Below is the link to the product specs for your notebook.

 

HP Notebook - 14-bs153od Product Specifications | HP® Customer Support

 

Models with the eMMC drives only work with the eMMC drive.

 

All the other drive ports/slots are disabled, and cannot be enabled.

 

That is why your 2.5" drive is not showing up.

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