• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Pavilion Laptop

The internal speaker that is a part of the laptop (not external) isn't "connected to the computer" (""Currently, this hardware device is not connected to the computer (Code 45). To fix this problem, reconnect this hardware device to the computer."). I had to "view hidden devices" on the device manager to even see that the system speaker still existed. Updating the driver doesn't work. I'm not able to enable or disable it. I'm not able to install a new driver from HP's website since they don't support the newest Windows system (11) on my  2.5 year old laptop. There's no option to simply "reconnect" the driver. Troubleshooter doesn't detect any problems. I've restarted my laptop more times than I can count, both to try and fix the problem and to reset it after updating drivers. I've hard reset my laptop. I've given it a few days to try and work itself out. Everything is up to date. And yet nothing is working to fix the problem.

 

The speakers were working fine a few days ago. And nothing has happened since then to change any settings, or do any damage, or change anything in regards to the laptop. It simply stopped working. Plugged in earbuds don't work anymore. The mic hasn't worked for months. And I am at my wits end. Any help would be greatly appreciated. Thank you!

1 REPLY 1
HP Recommended

Not sure what model you have so hard to know how exactly the hardware is set up. I would guess you have an issue with the audio chip on the motherboard. Have you looked in device manager to see if any device has a warning mark next to it? If it were just the speakers you would not also be having issues with headphones or microphone. You are going to want to run a diagnostic on the audio (sound) device in the preboot environment. Tap esc as you boot up and from the menu choose hardware diagnostics (F2) and then the audio system and run a long check on it. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.