Showing results for 
Search instead for 
Did you mean: 
Level 1
5 2 0 0
Message 1 of 2
Flag Post


Internal_power_error BSOD HDD test failure

HP Recommended
hp pavilion 15-b102sp
Microsoft Windows 10 (64-bit)

Hi there!

Recently my PC has suddently stoped working from time to time, randomly. When this happens the FAN is in its normal speed, the HDD is not working too much  (Actually it's led light was totally off 🤔) and the temperatures don't seem too high. After some time the PC eventually resumed it's normal function, until today, when the following happened:

  • The PC froze (The video i was watching just stoped working, and chrome soon followed)
  • I waited a bit, and got BSOD of internal_power_error
  • I did some hardware tests with HP PC Hardware Diagnostics v1.6.8.0
  • And the Long test DST of the HDD failed


Can we retrieve any sort of usefull from this test, or should I just do a S.M.A.R.T test on the HDD?


I apreciate your attention 🙂


(P.S: It might be a coincidence but the PC has frozen allways when i was using a secondary Monitor with a VGA to HDMI adapter, any thoughts? )

HP Support Agent
HP Support Agent
21,025 21,012 1,276 1,303
Message 2 of 2
Flag Post
HP Recommended



Welcome to HP Support Community

I would like to help


Since the Hard Drive Test failed, this is a Hardware issue. Please contact HP Support in your region for service options


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation