Invalid Serial Number & Cannot install Framework Solutions software

[jrzygrrl]

I'm trying to register my product & get support, but I'm getting an error message that says my Serial# is invalid.  It's a BRAND NEW laptop that I just received yesterday.  I am definitely typing in the number correctly & even copied & pasted it from the computer info to be sure.  When I use the "detect my product" feature, it does find it, but when I click on the link to get support for it, it says the page cannot be found and to return to the support home page.  I am not able to get ANY help because it won't let me get past the screen with the serial number.  I can't even find a phone number anywhere to call.  When I try to troubleshoot, it says it can't install the HP Support Solutions Framework due to an unknown error.  I am not going to bring my brand new laptop to a service center when I literally just received it.  All I did so far was turn it on and do the basic setup.

[Meghana_10]

@jrzygrrl, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP Omen 17".

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If you're experiencing issues with registering your new HP Omen 17" laptop and receiving errors regarding the serial number, here are some steps you can follow to resolve the issue:

Verify and Input Serial Number

1. Double-Check the Serial Number:

   • Ensure that the serial number you are entering exactly matches the one on the label of the laptop. The serial number is typically found on the bottom of the laptop or within the battery compartment.
   • Make sure there are no spaces or additional characters when you input the number.

2. Use HP Official Tools:

   • Use the "Detect My Product" feature on the HP Support website to automatically detect your laptop. This feature should help you bypass manual entry errors.

Troubleshoot Registration Issues

1. Alternative Browser or Clear Cache:

   • Try accessing the HP support and registration page using a different web browser. Sometimes clearing your current browser's cache and cookies can also help resolve such issues.

2. Check Warranty Status Separately:

   • Visit the HP Warranty Status Check page and attempt to check the warranty status using your serial number. This might provide a different interface to verify the serial number.

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana