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‎04-06-2024 03:04 PM

HP Recommended
Product: Omen Transcend 14
Operating System: Microsoft Windows 11

Hi,

 

I have a Transcend 14 laptop (product number: 9F275AV).  My warranty status has been pending for a month; the extended warranty I bought has not been registered.  My serial number is not being recognized as valid, so I cannot contact support.  (Copy-paste from HP system information, I did not mix up "0" and "o".)  Please help me.

 

Thanks!

Category:
2 REPLIES 2

‎04-07-2024 10:29 AM

HP Recommended

If the number from the BIOS does not produce a positive result, let me know.


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‎04-07-2024 05:53 PM

HP Recommended

The serial on the BIOS, underside, and in HP Support Assistant are all identical.  I can't reach customer support because it's invalid.  The serial number does show up in HP PartSurfer, associated to 2 different products.

 

Thanks for the assistance!

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