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‎11-04-2023 09:02 PM

HP Recommended
Product: HP Laptop PC 15-dy2000 PC IDS Base Model

I'm experiencing audio plugin crashes for certain plugins when I close the plugin inside of the DAW.

 

I submitted the dump to the plugin manufacturer and they advise me that there's something funky with the Iris XE card that's causing the crash.

 

Is there a fix available for the Iris XE graphic driver to prevent certain audio plugins from crashing the DAW when they are closed?

 

What documentation would you need to be able to debug these crashes?

 

Can the Iris XE be swapped out for an NVIDIA card?

 

I've run the offending plugins on my old Win 8 laptop with an NVIDIA card and they do NOT crash!

 

Please advise as I've spent a lot of cash for this laptop to expressly use for Music Production as it has 64gb Ram.

 

 

Category:
1 REPLY 1

‎11-15-2023 07:58 AM

HP Recommended

Yes, the Iris XE graphic driver can be swapped out for an NVIDIA card. The Iris XE card is causing the audio plugin crashes because it is not compatible with certain plugins, you can fix this problem by upgrading to an NVIDIA card.

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