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‎11-15-2019 05:04 AM

HP Recommended
Product: HP Pavilion 15 15-cs2016na
Operating System: Microsoft Windows 10 (32-bit)

My brand new laptop has a continuous high pitched whine / noise when running.  How can I stop this?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-18-2019 11:05 PM

HP Recommended

I had to take the laptop back to John Lewis where their excellent Technical Support Desk helped me. The noise has to be the Cooling Fan. The John Lewis technical support rep removed the duplicate anti virus software and also found that the wireless mouse I was using was in a loop constantly looking for software updates. 
Just keeping the laptop somewhere very cold also helps.

Working outdoors in winter should be no issue.

View solution in original post

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3 REPLIES 3

‎11-18-2019 03:10 AM

HP Recommended

@Whitg,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand you are getting an error from the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Is the noise coming from the system fan?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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‎11-18-2019 11:05 PM

HP Recommended

I had to take the laptop back to John Lewis where their excellent Technical Support Desk helped me. The noise has to be the Cooling Fan. The John Lewis technical support rep removed the duplicate anti virus software and also found that the wireless mouse I was using was in a loop constantly looking for software updates. 
Just keeping the laptop somewhere very cold also helps.

Working outdoors in winter should be no issue.

Was this reply helpful? Yes No

‎11-19-2019 09:05 AM

HP Recommended

@Whitg,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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