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‎02-08-2019 10:06 PM

HP Recommended
Product: Envy 17-u108ca
Operating System: Microsoft Windows 10 (64-bit)

Greetings,

 

I was surprised to learn that Device Encryption is available in all editions of Windows 10. I have the Home edition. Does my HP Envy 17-u108ca support encryption?

 

  • Device Manager shows Security devices > Trusted Platform Module 2.0
  • I can open the Trusted Platform Module management console by running tpm.msc
  • System Information > Device Encryption Support says "Reasons for failed automatic device encryption: Hardware Security Test Interface failed and device is not InstantGo, Disabled by policy"

I don't think my laptop supports InstantGo. What does "disabled by policy" mean? Is it something that I can change?

 

Thanks,

Shane.

1 person had the same question
2 REPLIES 2

‎02-09-2019 02:02 AM

HP Recommended
@Shanester wrote:

...Device Manager shows Security devices > Trusted Platform Module 2.0

Yes, it has and it should support  InstantGo. It is up to you to set it up.

 

Regards.

BH
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‎02-21-2019 08:35 PM

HP Recommended

My laptop doesn't support InstantGo, which is required for Device Encryption. I'm not sure why a power management feature is needed to encrypt files.

 

Shane.

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