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‎06-02-2017 06:36 PM

HP Recommended
Product: Hp Pavilion
Operating System: Microsoft Windows 10 (64-bit)

Hi Guys I Just Reformat My Laptop As I Taught That My OS was Corroptetd as i cant boot it up for a few days. but after reformating and tried to check with hp hardware test via PC Hardware Diagnostics ON Hard Drive Quick Test . This is what is shown "GTX2JK-7PA8LR-MFPWMG-60U103" and i cant find the error msg anyware online. So was wandering is the hard disk failing? and i tried to use chkdsk to check if it is failing but it will always crashes my poor laptop..

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Accepted Solutions

‎06-02-2017 07:11 PM - last edited on ‎08-22-2024 07:24 AM by Retired

HP Recommended

The Diagnostics message  is telling you the hard drive has failed/is failing and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

 
 If you need more help selecting/replacing the hdd post back with full Model & Product Number as listed on the Service Tag attached to bottom of laptop.
 

 

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5 REPLIES 5

‎06-02-2017 07:11 PM - last edited on ‎08-22-2024 07:24 AM by Retired

HP Recommended

The Diagnostics message  is telling you the hard drive has failed/is failing and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

 
 If you need more help selecting/replacing the hdd post back with full Model & Product Number as listed on the Service Tag attached to bottom of laptop.
 

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎06-02-2017 08:25 PM

HP Recommended

ok so once i replace my hdd i can just reinstall the os per normal..? do i need to buy a product key for the os when i swap it..?

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‎06-02-2017 09:48 PM

HP Recommended

You boot from your Recovery Media- no license key needed.

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‎06-04-2017 07:48 AM

HP Recommended

thank you so much for your response i have swap my hdd and everything is running smoothly rellay appreciate your help 😄

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‎06-04-2017 06:35 PM

HP Recommended

You're very welcome. Thank you for taking time to report successful ending. 

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