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‎09-11-2020 09:56 AM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Apparenly it is not possible to disable the **bleep** click pad on the Envy x360. Has anyone ever been successful at disabling the click pad? Has anyone ever successfully contacted a human at HP Support? If so please share the method you used.  

1 REPLY 1

‎09-11-2020 10:07 PM - edited ‎09-11-2020 10:08 PM

HP Recommended

@1IADave 

HP customers in the US have been victims of phone SCAMS where folks send them emails telling them their PCs are failing and having them contact a BOGUS 1-800 number to talk with HP Tech Support, where they frighten  folks (especially the elderly) and con them out of money to fix problems their PCs do not have.  As a result, HP has taken down all the pages that used to contain US phone contact information.

 

The official procedure NOW for contacting HP in the US is to use this link: https://support.hp.com/us-en/contact-hp

You will be directed to a page where you have to enter product information and then, eventually, you are to be provided a cse number and contact information.



I am a volunteer and I do not work for, nor represent, HP
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