Is it possible to change Ram on HP Laptop-dq0xxx and how would I?

[Bamzy_GMR]

So basically, I am a gamer but I noticed that 4 Gb of ram can NOT do the job and satisfy my needs. I am thinking about buying new ram but I don't know if it would work for my PC/Laptop. And I am wondering if I can how would I cause I don't wanna mess up anything in the PC.

[Paul_Tikkanen]

The memory can be upgraded but depending on the processor your notebook has, it can either support 1 x 8 GB or 2 x 8 GB of memory.

See chapter 1 of the service manual for the memory upgrade information:

Maintenance and Service Guide HP 14 Laptop PC

Chapter 5 has the memory removal and replacement procedure.

[Bamzy_GMR]

Sorry for the late reply but, I'm not trying to increase memory I'm trying to increase ram, also I'm not a huge expert of things like that so memory and ram might mean the same thing, but do I have to unscrew the bottom of my laptop to put in the ram stick or is it somewhere I can take it to get it done.

[Paul_Tikkanen]

Memory and RAM are terms for the same thing.

Chapter 5 of the service manual I posted has the memory removal and replacement procedure.

If you don't want to do the work yourself, you can take the notebook into a local PC repair shop to have the memory upgraded.

[Bamzy_GMR]

Last questions I have. Would you happen to know how much would it cost if I took it up to the shop? Also Will I also have to buy ram first or will they have the sticks already there? Also what is the maximum amount my PC can have.

[Paul_Tikkanen]

I would have no idea how much a PC repair shop would charge you and I would have no idea if they will have the memory on hand.

You'll have to call some places and get an estimate and ask if you should buy the memory or if they will have it in stock.

I gave you the service manual which will tell you how much memory your notebook can support in chapter 1.

Maintenance and Service Guide HP 14 Laptop PC

Chapter 5 has the memory removal and replacement procedure.

Intel Core and Pentium Gold 5404U and 4417U processors

DDR4-2400 dual-channel support (DDR4-3200 bridge to 2666, DDR4-2666 downgrade to DDR4-2400)

Supports up to 16 GB maximum system memory in the following configurations

● 16 GB (8 GB × 2)
● 12 GB (8 GB × 1 + 4 GB × 1)
● 8 GB (8 GB × 1 or 4 GB × 2)
● 4 GB (4 GB × 1)

Pentium Silver N5000 and Celeron N4000 processors

DDR4-2133 dual channel support (DDR4-3200 bridge to 2666, DDR4-2666 downgrade to DDR4-2133)

Supports up to 8 GB maximum system memory in the following configurations
● 8 GB (8 GB × 1)
● 4 GB (4 GB × 1)

[Bamzy_GMR]

I swear this is the last question, whenever I click on the manual, it always says "error, not able to download pdf file" or something like that. Do you know how I can fix this and open up the manual

[Paul_Tikkanen · Accepted solution]

The manual works fine for me when I click on both links I posted and it way exceeds the 5 MB attachment limit allowed by the forum.

See if you can download it from the support page--Maintenance and Service Guide.

HP 14-dq0000 Laptop PC (9WQ76AV) - Setup and User Guides | HP® Support

If that doesn't work either let me know, and I will upload the file to my Skydive folder and share the link to that folder with you.